Data Deletion

The fastest option is Settings → Privacy & account data, where you can submit a deletion request from the authenticated account.

Depending on how you use Lenzy, we may hold your account details (name, email, business information), the product photos and content you upload, AI-generated assets, order history, and — if you connected Facebook or Instagram — your Page name, Page ID, Instagram username, and an encrypted access token used only to publish posts you approve.

To remove Lenzy's access to your social accounts at any time: open Settings → Connected social accounts in your Lenzy dashboard and click Disconnect. This immediately deactivates the stored access token.

You can also revoke access from Meta's side: in Facebook, go to Settings & privacy → Settings → Business integrations, find Lenzy, and remove it. Tokens revoked this way stop working immediately.

To delete your Lenzy account and all associated data — including uploaded photos, generated assets, connected social account records, and stored tokens — email us at hello@lenzy.online from the email address on your account with the subject “Data deletion request”.

We verify and track each request and target completion within 30 days, then send written confirmation once complete. Some records may be retained where required by law (for example, billing records for tax purposes).

If you remove the Lenzy app from your Facebook account and use Facebook's “Send request” option to ask for your data to be deleted, we treat that the same as an emailed deletion request: connected social account records and stored tokens for your account are deleted, and you can contact hello@lenzy.online to confirm the status of your request.