Refund Policy

Lenzy provides digital software services and subscription-based access. Once a paid subscription has been activated, fees are generally non-refundable except where required by law or where we explicitly agree otherwise.

If you believe you were charged in error, billed twice, or charged for a plan you did not intend to purchase, contact us promptly with your payment reference and account details so we can investigate.

You may cancel your subscription before the next billing cycle to avoid future charges. Cancellation stops renewal for upcoming periods but does not automatically create a refund for the current billing period.

Approved refund requests are typically processed within 7 to 14 business days, depending on the payment provider and bank handling times.

We reserve the right to refuse refund requests in cases of abuse, repeated policy violations, or where the service has already been substantially used.

For billing or refund questions, please contact our support team through the contact details provided on the website and include your account email and payment reference.